Purpose-Built Expertise for Ransomware and Cyber Extortion
Ransomware and cyber extortion are more than security incidents; they are full-scale business crises. When operations halt and leadership demands answers, you need more than generalist DFIR. You need a partner fluent in high-stakes ransomware extortion.
Coveware by Veeam offers a dedicated Incident Response Retainer focused exclusively on ransomware and cyber extortion. Built to strengthen preparedness before an incident and accelerate response during one, Coveware reduces downtime, lowers costs, and restores clarity and control when it matters most.
Why Coveware? Strategic Value from Day One
A Partner Committed to Avoiding Payment
Our foundational principle: If you can avoid paying, you should.
Coveware builds recovery confidence so clients can walk away. When payment is unavoidable, we shorten timelines, cut ransom demands, and ensure full compliance with global regulations.
Real Data. Real Leverage.
Coveware doesn’t scrape threat intel. We earn it. Through our active casework, we track:
- Threat actor reliability
- Re-extortion risk
- Decryptor performance
- Sanctions exposure
These real-time insights inform strategy and support faster, smarter decisions.
Negotiation Outcomes that Matter
Coveware’s veteran negotiators consistently secure significant reductions in ransom demands while managing the full process, freeing your internal teams to stay focused on recovery.
Fast, Safe Recovery
Coveware specialists support decryptor acquisition and recovery across Windows, ESXi, and hybrid environments. We validate tools, reduce reinfection risk, and guide structured decryption from end to end.
From Reactive to Resilient
Retained clients benefit from:
- 1:1 expert consultations
- Executive training and advisory
- Priority response SLAs
- Threat actor debriefs tailored to your industry
What Coveware Delivers
24/7 Response with 15-Minute SLAs
Ransomware doesn’t wait. Neither do we.
Coveware provides 24/7/365 coverage with a 15-minute SLA, granting retained clients priority access to veteran ransomware negotiators, recovery specialists, and field-seasoned industry experts.
Rapid Assessment
Within minutes of engagement, Coveware experts scope the incident, assess impact, and forecast likely outcomes. With intelligence from hundreds of front-line cases, we bring threat actor-specific insight into behavior, tooling, and payment reliability.
Our forensic workflow integrates tactical attribution, encryption analysis, and regulatory screening supporting, both short-term action and long-term compliance.
Encryption Analysis & Recovery Forecasting
Before negotiations begin, you need to understand what’s recoverable. Threat actor tooling is often poorly built, unstable, or outright broken, especially in ESXi and hybrid environments. This commonly introduces issues with inconsistent encryption and decryption, performance bottlenecks, and irreversible data loss.
Coveware’s Recon Scanner evaluates encryption behavior, verifies the feasibility of decryption, and identifies alternate recovery paths — minimizing downtime and unnecessary payment risk.
Strategic Threat Actor Negotiation
Negotiation isn’t concession, it’s strategy.
Coveware brings thousands of hours of negotiation experience and threat actor-specific intelligence to evaluate claims, reduce demands, and gain insight on exfiltration, re-extortion risk, and adversary intent.
Result: More than 70% of Coveware-supported clients avoid payment.
End-to-End Ransom Payment Management
If payment is required, Coveware manages the full lifecycle — from sanctions screening and documentation to crypto logistics and transaction execution. We ensure global compliance while reducing reputational risk and operational burden on your team.
Decryption & Recovery Optimization
Our reverse engineers continually analyze ransomware to identify decryption opportunities, detect file corruption, and enhance tooling. When vulnerabilities permit, we use our proprietary Unidecrypt platform to recover data without a key. If a key is needed, Unidecrypt ensures safe, controlled, and complete decryption, even when TA tools are unreliable.
Beyond Response: Building Readiness and Resilience
Tailored Learning & Development
Our cyber extortion readiness training is delivered 1:1 by Coveware experts, covering topics like extortion tactics, payment protocols, and executive-level decision frameworks. Sessions are tailored for IT, security, legal, finance, and leadership teams.
Quarterly Threat Actor Intelligence Briefings
Retained clients receive exclusive access to Coveware’s quarterly threat intelligence briefings, based on anonymized, real-world case data. We review evolving tactics, techniques, and procedures (TTPs), tooling changes, and threat group behaviors to inform future defenses and support forward-looking risk strategy.
Tabletop Exercises
Coveware doesn’t use canned scenarios. Our ransomware-specific tabletop exercises use our real-world playbooks and actual tooling for custom-designed engagements that are grounded in our daily response experience.
Bottom Line: This Isn’t Just Response. It’s Strategic Advantage
Coveware by Veeam helps you move faster, recover safer, and lower financial, legal, and reputational risk. Whether your goal is to avoid payment, accelerate restoration, or demonstrate fiduciary responsibility, Coveware is the partner built for your moment of crisis.
Ready to talk? Contact your Veeam representative or visit our website to learn how Coveware’s ransomware-first retainers can give your organization the upper hand.
The post Coveware by Veeam Incident Response Retainer appeared first on Veeam Software Official Blog.
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